Terms & Conditions
Last Updated: [Month Day, Year]
These Terms & Conditions (“Terms”) govern the services provided by [Your Company Name] (“we,” “our,” “us”) to clients (“you,” “your”). By booking or receiving our cleaning services, you agree to these Terms.
1. Services Provided
We offer residential and commercial cleaning services as agreed upon at the time of booking. Services are limited to the tasks outlined in your service agreement, invoice, or booking confirmation. Additional requests may require extra time and fees.
2. Access to Property
You agree to provide our team safe and reasonable access to the property during the scheduled service time. This includes access to electricity, water, and any areas that require cleaning.
3. Health & Safety
Our staff will not handle hazardous materials, pet waste, mold, pest infestations, or tasks that pose a safety risk. We reserve the right to refuse or stop a service if conditions are unsafe.
4. Cancellations & Rescheduling
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Regular appointments: Cancellations must be made at least 24 hours in advance to avoid a cancellation fee of [XX%] of the service cost.
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Same-day cancellations: The full service fee may be charged.
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We reserve the right to reschedule or cancel services due to circumstances beyond our control (e.g., severe weather, staff illness).
5. Payments
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Payment is due upon completion of service unless otherwise agreed in writing.
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We accept [list accepted payment methods: cash, card, online transfer, etc.].
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Late payments may incur a fee of [X%] per week until paid in full.
6. Satisfaction Guarantee
If you are not satisfied with our service, please notify us within 24 hours. We will return to re-clean the area in question at no additional charge. Refunds are not typically issued unless required by law.
7. Liability
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We carry [general liability insurance / bonding details].
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We are not responsible for damage caused by normal wear and tear, improper installation of fixtures/furniture, or pre-existing conditions.
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Valuable or fragile items should be secured or removed prior to cleaning.
8. Pets
Pets should be secured during service for the safety of both your pets and our staff. We are not liable for pets left unsupervised during service.
9. Property Entry
If you provide us with keys, entry codes, or alarm details, it is your responsibility to ensure they are accurate and up to date. We are not liable for issues arising from faulty locks or alarm systems.
10. Termination of Service
We reserve the right to terminate ongoing services if:
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Payment obligations are not met,
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Unsafe or unsanitary conditions are present, or
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Staff are treated disrespectfully.
11. Changes to Terms
We may update these Terms at any time. Updated Terms will be posted on our website with a revised “Last Updated” date. Continued use of our services indicates acceptance of any changes.
12. Contact Information
If you have questions about these Terms, please contact us at:
[Your Company Email]
[Your Company Phone Number]
